Complaints

Our aim is to provide a first class service, however, if you wish to register a complaint, please contact us by writing to Mr. Steve Sadler, Rees Astley Insurance Brokers Ltd, Units 5 & 6 Sweetlake Business Village, Shrewsbury, SY3 9EW or by phone Telephone 01743 296666.

Where you have a complaint or dispute with us and we are unable to resolve this to your satisfaction then we are obliged to offer you the Financial Ombudsman Service to help resolve this. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR and the website is available at http://www.financial-ombudsman.org.uk

Consumers wishing to complain about a policy sold online or by email, can register the complaint using the Online Dispute Resolution platform (ODR) at http://ec.europa.eu/consumer/odr/