Contact Us

Contact Us

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Get in touch

Please call any office on the telephone numbers below or simply complete the form opposite and a member of our staff will call you at the soonest opportunity.


Our Offices

  • Address: 29 North Parade, Aberystwyth, Ceredigion SY23 2JN
  • Phone: 01970 624261
  • Email: aber@reesastley.co.uk

Business Hours

  • Monday - Friday 9am to 5pm (excluding public and bank holidays)
  • Saturday - Closed
  • Sunday - Closed

Complaints

If you are unhappy regarding the handling of a case, we would encourage you to seek resolution by contacting: Karen Griffiths or Keith Evans on 01743 296666.

Our aim is to provide a first class service, however, if you wish to register a complaint, please contact us by writing to Mr. Alun Hughes, Rees Astley Insurance brokers Ltd, Mostyn House, Market Street < Newtown Powys Sy16 2PQ or by phone Telephone 01686 626019, by fax 01686 628457.

Where you have a complaint or dispute with us and we are unable to resolve this to your satisfaction then we are obliged to offer you the Financial Ombudsman Service to help resolve this. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR and the website is available at http://www.financial-ombudsman.org.uk

Consumers wishing to complain about a policy sold online or by email, can register the complaint using the Online Dispute Resolution platform (ODR) at http://ec.europa.eu/consumer/odr/